Effective August 15, 2016, University faculty and staff needing short-term vehicle rentals will use Enterprise Rent-a-Car, an approved vendor with the State of North Carolina. The transition from the Carolina Motor Pool to Enterprise will provide more options for staff and cost savings to the University. Enterprise offers competitive rates, the newest makes and models of vehicles, and inclusive auto coverage.

Making Reservations

University employees who need a motor vehicle to perform official University business may reserve a vehicle online. If you have questions about the reservation process you may call Facilities Services’ Business Operations at 919-962-6676.

You will be asked to provide the following information when making a reservation:

  • Departure and return dates and times
  • Renter’s age (if under 25)
  • Department contact information
  • UNC PID number
  • Driver’s name
  • Six-digit Department ID number
  • Departmental reference (optional)

Faculty and staff should review the travel policy guidelines and use the most efficient and cost effective travel options for you and your department. Using a rental vehicle is often less expensive than using a personal vehicle, and insurance is included in all Enterprise reservations. For information regarding reimbursement for travel expenses, please reference the Transportation Expenses policy.

Vehicles and Rates

The current vehicle rental rates are charged by the day, with weekly and monthly discounts. Vehicle rates vary according to the size and type of vehicle rented. All Enterprise business rentals include insurance; tax and licensing fees and fuel expenses are not included.

Class Day Week Month
Economy/Compact $31.30 $156.51 $626.05
Midsize/Standard $33.20 $166.00 $664.01
Full-size $35.79 $178.94 $715.78
Standard Hybrid $47.37 $236.85 $947.40
Alternative Fuel $47.37 $236.85 $947.40
Mini-van $53.72 $268.62 $1074.48
Small/Medium SUV (5 Passenger) $54.77 $273.85 $1095.39
Large SUV (7-8 Passenger) $84.63 $423.15 $1692.61
Small Pick-up Truck $48.89 $244.46 $963.40
Large Pick-up Truck $53.05 $265.27 $1061.08
12 Passenger Van $100.91 $504.56 $2018.23
Cargo Van $43.07 $215.33 $861.33


A: During the reservation process you will enter the six-digit Department ID number to be billed, as well as a departmental reference. This information will be used to process the charge via CBM, where your business office can update the chart string via the Modify Charges screen. Departments will receive billing on a weekly basis.

A: The closest Enterprise rental location is located at 1400 E. Franklin Street. To reach the Chapel Hill Enterprise office, call 919-967-5128; when the line picks up, press the * key to avoid being transferred to another office or the national call center.

A: Hours of operation vary by location; please inquire directly with the branch you are renting from for their specific hours. The Franklin Street location is open Monday-Friday 8 a.m. to 6 p.m., Saturday 8 a.m. to 1 p.m., and Sunday 1 p.m. to 5 p.m.

A: We have designated parking spots at University Place where you may leave your personal vehicle if needed, and can provide transportation to and from the lot to the facility. (Due to lot constraints we do not have room for customer parking onsite.) Rental vehicles should be picked up and dropped off at the rental office during business hours; after hours you may leave the rental vehicle in the University Place overflow lot and drop the keys in the office drop box.

A: Enterprise can pick you up at your home or office; simply call the branch at which you have placed your reservation and let them know what time you would like to be picked up. When you return your vehicle, Enterprise will provide you with a ride back to your home or office. There is no additional charge for this service. Please note that each branch serves a 5-10 mile radius, so confirm that you are within the branch territory when you make your reservation. The Franklin Street Branch phone number is 919-967-5128.

A: Enterprise has drop boxes where you can leave the keys for after hours return.

A: You will need to present your driver’s license and UNC One Card.

A: All staff who are 18 or older may rent all vehicle types, with the exception of 12-passenger vans which are restricted to staff 21 and older.

A: All vehicles are insured either by Enterprise or by the State of North Carolina. You do not need to purchase additional coverage from Enterprise for business rentals.

A: No, but please notify your Enterprise location out of courtesy.

A: You can reserve vehicles of a particular class and size. If you have a special request, please call Enterprise and they will try to accommodate your request if possible.

A: Enterprise Rent-a-Car guarantees that your rental vehicle will have a minimum of ¼ of a tank upon pickup. Customers have three options for paying for fuel:

  1. Refill the tank yourself to the level at which you received it. Submit fuel receipts to your department and request an expense reimbursement. (This is the most commonly used fuel payment method.)
  2. Prepay for the fuel in the tank at a discounted rate per gallon (calculated once a car is attached to the rental contract); fuel charges will be added to your Enterprise billing. If you do not use the amount in the tank, there are no adjustments or refunds for unused fuel. This payment method is only advantageous if you plan on using what is in the tank.
  3. Post pay for the number of gallons used at a mark-up price and charges will be included in your Enterprise billing. This method is often considered when paying for only a few gallons of fuel and you do not want to expense an additional receipt to the University.

Enterprise representatives are always available to discuss what options will work best for you and your travel plans.

A: If you use a toll road while using your Enterprise rental vehicle, a toll invoice will be sent to the driver’s home address approximately 30 days later. Toll fees cannot be charged to the Enterprise account and will need to be paid by the driver, who can then request an expense reimbursement through his/her department.