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Jewel Golson-RobertsJewel Golson-Roberts provides training to new permanent and temporary Housekeeping Services employees and refresher training to current staff across various shifts. She also meets with crew leaders on a monthly basis and assists Housekeeping Services administration and staff with safety, training, supplies and other resources as needed.

What is a typical day like in your job?

When training new hires, I provide them with information about our department and the policies we have in place, give safety trainings, and then lead them through visual, written and hands-on training for our team cleaning process. New employee training usually lasts for one week. I have to be very flexible on the job and my schedule changes depending on which shifts I am working with, but this allows me to work and communicate with most of our staff.

How does your job support Carolina’s mission?

My job supports Carolina’s mission by providing the best training to our Housekeeping Services staff so that they can become Building Environmental Service Technicians who provide premiere service to the University. We recite our mission statement in every department meeting and strive to build a commitment to excel in communication, integrity, accountability, professionalism and outstanding customer service.

What do you like most about your work?

What I like most about my work is that I get to meet and greet everyone who comes to work for our department. This gives me a chance to both meet new people and see familiar faces on a regular basis. I am teaching staff but actually I learn a lot more from the people I train. We are a diverse department with many interesting and intellectual people from different cultures and backgrounds and who often have interesting stories about why they came to UNC.

How did you get interested in training?

I came to UNC as a housekeeper in 2004. When the Operation System One (OS1) Team Cleaning process was introduced to our department in 2005, I volunteered for the pilot team. Once it was decided that the OS1 Team Cleaning process would be adopted, I became a crew leader and helped implement the new program, working with teams one by one, going from zone to zone across campus. I became the Housekeeping Services trainer in 2009 and have been training ever since.

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